Frequently Asked Questions
Where is Stelly's Baby Shop located?
- Nairobi CBD Branch: RNG Plaza, 2nd Floor, Shop No. S39–S40, Ronald Ngala Street (opposite Bestlady Cosmetics).
- Mega Branch / Lower Kabete: Along Lower Kabete Road, next to Kirawa School or Ndongoro Primary School.
What are your hours?
We are open daily from Monday to Sunday: 8AM – 8PM
Which products do you stock?
Stelly’s Baby Shop is the one-stop destination for affordable, quality baby products in Kenya including;
- Baby clothes and outfits (Shawls, blankets, 2-piece & 3-piece sets, rompers, sweaters)
- Newborn packages (Receiving sets, care kits, pacifiers, cussons gift packs)
- Toys & Entertainment (Beauty sets, cooking sets, playmats, dolls, toy guns, electric cars, scooters, bicycles, tricycles, balls, guitars, piano mat)
- Feeding items (High chairs, feeding bottles, bibs, weaning sets, milk storage cups, bottle warmers, sterilisers)
- Bathing essentials (Bath stations, wash cloths, basins, buckets, bath nets, bath cushions)
- Maternity products (Nursing bras, breast pads, nursing pillow, pregnancy pillow, belly brace)
- Toileting (Diapers, potties, wet wipes, wipe warmer, nappies, toilet ladders, training pants, liners, changing mat, mackintosh)
- Nursery & furniture (Cots, junior beds, drawers, dressing tables, foldable beds, bassinets, play pens)
- Travel accessories (Car seats, strollers, baby walkers, carry cots, baby carriers, diaper bags)
Contact us on 0724057849 or 0729452875 to buy or customise your order.
What is your returns policy?
If you are not satisfied with your purchase, you may return the product within 14 days of delivery — provided it is unused, unwashed, and in its original packaging.
We will replace or refund your item after inspection. Returns are accepted for wrong and defective products.
Contact customer care on 0180180021 – Lilian.
Which payment methods do you accept?
-
- M-Pesa (Paybill)
- Credit or Debit Card
- Bank Transfer
- Cash
What are your social media handles?
Follow us on social media to stay updated on new stock and promotions.
Can I order online?
Yes, you can check out directly from the website. You can also WhatsApp Stelly’s Baby Shop to place your order.
Do you offer customisation?
Yes, we customise your product or package according to your specific requirements.
Do you offer delivery?
Yes, Stelly’s Baby Shop provides countrywide delivery across Kenya at normal rates. Cash on delivery option is available within Nairobi and its environs.
Do you have parking?
Yes, enjoy free parking at our Lower Kabete Branch.
Visit RNG Plaza for basement parking.
Do you offer after-sales support?
Yes, you can call on us whenever you need help configuring your product. Our team of experts are well-trained and ready to help.
Do you have gift packages?
Absolutely. Our gift packages are perfect for newborns and new parents. We also offer gift wrapping on request.
Talk to Us
If you have any further questions about Stelly’s Baby Shop, contact us on 0724057849 / 0729452875.
We are always happy to hear from you.